OFFICE POLICIES

Cancellation / No-show Policy
Insurance & Payment Policy
Self-Pay Policy
Deposit Policy

We understand that there are times when you must miss an appointment due to emergencies or other obligations. However, due to the high patient demand and limited availability of appointments, we have instituted a cancellation fee.

If an appointment is not cancelled at least 24 hours in advance, you will be charged a twenty-five-dollar ($25) fee for regular scheduled appointments and one hundred ($100) for any procedure or cosmetic appointments. These are NOT covered by insurance. (Effective 6/1/2021) Our automated reminders are simply a courtesy to our patients. If you do not receive a call, you are still responsible for keeping or cancelling your scheduled appointment.

It is the patient’s responsibility to verify whether Empire Dermatology is in-network with their insurance company. Please note that insurance companies often offer multiple plans and coverage can vary for each plan.

Any services not covered by your insurance plan(s) will be your financial responsibility. You are required to present a valid insurance card at each visit. Co-payments are due at the time of service. We accept payment by cash (except for North Tonawanda), check, Mastercard, Visa, American Express, Discover and Care Credit.

We understand that unexpected financial difficulties may arise, and we are committed to working with our patients. However, if a patient consistently refuses to cooperate or fails to fulfill their financial obligations, we may be forced to discontinue services.

Please ensure that your contact information and insurance details are current, as this can cause a delay in scheduling appointments.

Upon request, we can provide an estimate of service costs. Please note that this is only an estimate and actual charges may vary based on services provided during your appointment.

A $30 fee will be charged for any returned checks.

Empire Dermatology welcomes self-pay patients and is committed to providing transparent and fair pricing for all services. If you do not have health insurance, you will be considered a self-pay patient.

As a self-pay patient, you are financially responsible for all services provided. Full payment is expected at the time of service.

To ensure appropriate scheduling and preparation for your upcoming appointment, a deposit will be required for all high-deductible insurance plans. The deposit will be applied toward the total balance due for your appointment.

The amount of the deposit will vary based on the type of appointment that is being scheduled and will be communicated with you in advance.

We appreciate your cooperation and look forward to providing you with the highest level of care.

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